This is a volunteer service that has formed quickly to help civilians caught in conflict zones
find their way out of harm’s way. We developed this service to aggregate other efforts into an
easy-to-use tool. We provide information to give civilians the information to make informed choices.
What is the Civil Navigation Service?
As a civilian service run by civilians, we only operate on official and publicly verified information.
We take great care not to share any information that would put people at greater risk. We actively
seek to give our users options to escape danger. We also work to ensure that our service offers
no opportunity for misuse by those wishing to harm our country or our citizens. Should you feel
that there is inappropriate information on our service, please inform us immediately at email@example.com
How does this Service deal with sensitive information?
Our editorial team gathers data from several public sources such as train schedules, car, and bus
routes and we cross-reference the information with other independent sources to ensure we have
the latest accurate information. For transparency, each route description cites our sources and
when it was last updated. Do note that the situation is evolving quickly and might have changed
since our last update. Be careful and alert and look for more sources of information.
What data sources are used for the routes?
No, we do not track any personal information. Check our code, we have a beacon to let us know traffic
and the devices our users have, so that we may improve our service over time. We drop one security
Does the service track any information about its users?
We are citizens of Ukraine, we abide strictly by the laws of this country. We have informed our
Government at the highest level of our service and cooperate fully with them. Their concerns are
What is your relationship with the Ukrainian Government?
These are areas which we classify as ‘Danger Areas’, our data source is the team at https://liveuamap.com
who compile and plot reports of armed conflict. The map is broadly accurate, but not precise as
we are concerned for humanitarian safety. Do note that this data is not real-time nor subject to
a careful approval process.
What are the red areas on the map?
Trusted Border Post volunteers who have passed through or are helping at these posts submit reports
to us via a system developed by our friends at Softserve inc.
Where does the Border Post data come from?
A team of experienced entrepreneurs from Ukraine, Sweden, and Ireland, engineers from France, Romania,
and the United States, designers, and many volunteers inside Ukraine. We developed the service
in cooperation with Ukrainian officials. The team is growing each day and if you want to be a part
of it, please reach out to us at firstname.lastname@example.org to learn more.
Who is behind Civil Navigation?
The founders of the project sit on a Steering Committee together with our Editorial team. Major
decisions about the service, resources and security questions are managed through this forum and
in consultation with representatives from the Ukrainian government.
How is the Civil Navigation Service governed?
Like all web services, it is a public application available to most requests. We have taken care
to make the system secure against attacks and restrict its availability to those who need it and
prevent access to it by those who wish to harm people.
Is this service secure against attack?
Email us at email@example.com Service status announcements are made on our Twitter feed
How can I contact you?
You should be cautious and double-check any source of information you access. We work hard to be
transparent, whilst not compromising our national security. We ensure that you have the information
to double-check our information. Trust is something that can only be earned over time, yet it can
be lost in an instant. We will work hard to earn and keep the trust of our users.
Should I trust the Civil Navigation Service?
Our warmest thanks to the following companies who have helped with resources, free plans and great
and fast support: